Built for GAP Administrators · Credit Unions · Auto Lenders

Independent total-loss valuation

Insurers undervalue totaled cars. We fix it.

When a financed vehicle is written off, the insurance company decides what it was worth. That one figure sets what your member receives, what they still owe, and what the GAP waiver has to cover.

Free review on every file 3–14 day resolution Money-back guarantee

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2019 RAM 1500 Laramie Payoff $34,500

Insurer’s figure$27,238

Deficiency $7,262

Agreed after appraisal$31,700

Deficiency $2,800

Settlement paid into the loan Deficiency left over

+$4,462 recovered. The deficiency falls from $7,262 to $2,800 — same vehicle, same policy, same payoff. Who that $4,462 belongs to depends on how the loan was written, which is where the two paths below diverge.

23.1%of claims are now total lossesCCC Crash Course 2026 · record high

3–14days to resolve, once a file proceedsTypical · driven by the insurer

$0to find out whether the number will moveFree review on every file

What we do

In one paragraph

When a financed vehicle is declared a total loss, the insurance company issues a settlement based on what it decides the vehicle was worth. Those figures are frequently low, and almost nobody has the capacity to challenge every one. SnapClaim reviews the insurer’s valuation on every file at no charge. Where the number should be higher, we act as the independent appraiser under the appraisal clause in the policy — formally disputing the figure and defending a corrected one. Most files resolve in three to fourteen days.

Starting is deliberately easy. Send us a sample of total losses you have already settled. We re-value each vehicle and show you, claim by claim, what the settlement should have been. Nothing to integrate, nothing to commit, and no change to how your team works.

And the downside is covered. The appraisal fee is fixed, and under our Money-Back Guarantee it is refunded if the process produces less than $1,000 in additional recovery, subject to the terms of the guarantee. The appointed appraiser’s compensation is fixed either way and does not depend on the outcome of the claim.

Results

Actual settlements, before and after

Vehicle	Insurer’s figure	Agreed value	Increase
2010 Lexus IS 250	$11,359	$13,200	+$1,841	+16%
2020 Honda Civic Sport	$14,584	$17,000	+$2,416	+17%
2015 Honda Odyssey EX	$12,707	$15,800	+$3,093	+24%
2019 RAM 1500 Laramie	$27,238	$31,700	+$4,462	+16%
2023 Tesla Model Y Long Range	$25,923	$31,500	+$5,577	+22%
2024 Lexus GX Overtrail	$68,446	$80,000	+$11,554	+17%

Swipe to see the full table →

The full distribution, not just the good part. Of 53 recent closed files, 45 returned $1,800 or more, with a median increase of +$3,070 (+16.6%). Four fell below the $1,000 guarantee threshold and the appraisal fee was refunded, and screened claims returning no-pursue are never billed at all. Any book is different — a retrospective screen on claims already settled is the only reliable guide.

Choose your path

One valuation, two businesses

Whether a fairer settlement lands on your books or your partner’s comes down to one thing: whether the loan carried a GAP waiver.

If you are a

GAP Administrator
or Program Manager

You pay the deficiency. Every dollar the insurer undervalues is a dollar your waiver has to cover — set by someone with no stake in your loss ratio.

Model deficiency avoided across contracts in force
Reduction in total waiver payout, per year
Free review on every claim, refund guarantee on the rest
Nothing added to the member's GAP price

See the administrator view →

If you are a

Credit Union
or Auto Lender

Your member pays the deficiency. On most loans there is no waiver at all, so a low valuation leaves your borrower owing money on a vehicle they no longer have.

Model additional recovery returned to members
Deficiency exposure reduced across the portfolio
Members positioned to finance a replacement with you
Offer it as a member benefit, no data transfer

See the lender view →

Both? Start with the administrator view if you carry the waiver obligation, the lender view if you hold the paper.

Where we sit

One number moves all four

The insurer’s valuation is the input to everything downstream.

Member / borrower

Total loss

The financed vehicle is written off and the claim opens.

Insurance company

ACV is set

The insurer picks comparable vehicles and issues a figure.

Lender

Deficiency appears

Loan payoff minus ACV.

Waiver or member

Somebody pays it

Covered by GAP, or owed by the borrower — at whatever the insurer decided.

We work at step two, before that figure sets everything else. Everything downstream then recalculates from a figure that has been checked.

Why it happens

Why the numbers come in low

None of this is bad faith. It is ordinary high-volume claims work — and it compounds in one direction.

01Comparable vehicles drawn from the lower end of the local market
02Comparables carrying their own accident or salvage history
03Condition rated at or below average by default, options missed on the build sheet
04Stacked deductions that never get a second read

Timing

How long it takes

The free review comes straight back. If the file proceeds, most resolve in three to fourteen days — the variable is how quickly the insurer appoints its own appraiser, not us.

Instant

Free review

Send the vehicle and the insurer’s valuation. We say whether the number will move.

Day 1

Assignment accepted

If the review supports it we take the file. If not, we decline at no charge.

Day 2–5

Appraisers engage

We value the vehicle and engage the insurer’s appraiser.

Day 3–14

Resolved

The appraisers agree, or an umpire settles it. The revised figure pays into the loan.

The appraiser’s pay never moves with the outcome. The appraisal clause requires a disinterested appraiser, so our appointed appraiser is paid a fixed amount regardless of the result. Separately, our Money-Back Guarantee refunds the appraisal fee to you where the process produces less than $1,000 in additional recovery, subject to its terms.

Next step

Test it on claims you’ve already closed.

Send twenty-five settled total losses. We re-value each one and show what the deficiency would have been. Two weeks, no commitment, and nothing to lose on the files that follow.