Privacy Policy
SnapClaim (“SnapClaim”, “we”, “our”, or “us”) is a service and brand operated by the legal entity that owns and manages the SnapClaim platform and its associated offerings (the “Company”). This Privacy Policy describes how we collect, use, disclose, and protect your information when you access or use our websites, applications, and related services (collectively, the “Service”).
By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please discontinue use of the Service.
Information We Collect
We collect the following types of information when you use our Service:
a. Personal Information
Information that identifies you directly, such as:
- Full name
- Email address
- Phone number
- Billing information (when applicable)
- VIN, license plate, or vehicle-related documents (e.g., repair invoices, estimates, photos)
- Driver’s license (only if voluntarily submitted)
b. Device & Technical Information
Automatically collected data, including:
- IP address
- Browser type
- Device type and OS
- Referring website
- Usage patterns, interaction logs, and activity on the site
c. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Maintain your login session
- Understand how you interact with the site
- Improve performance and analytics
You may disable cookies in your browser settings, but doing so may affect functionality.
How We Use Your Information
SnapClaim uses your information to:
- Provide and improve the Service
- Generate auto appraisal reports
- Communicate with you about your submissions, account, or customer service inquiries
- Comply with legal or regulatory requirements
- Perform fraud prevention, authentication, and risk monitoring
- Analyze usage and market trends for internal research
We do not sell or rent your personal information to third parties for marketing purposes.
How We Share Your Information
a. With Service Providers
Trusted third-party vendors who perform functions on our behalf, including:
- Payment processing
- Cloud storage
- Analytics
- Customer support tools
All providers are contractually obligated to protect your information and only use it as needed.
b. With Legal Authorities
We may disclose your information to comply with applicable law, regulation, legal process, or governmental request, including:
- Law enforcement agencies
- Civil subpoenas
- Court orders
c. Business Transfers
In the event of a merger, acquisition, reorganization, or asset sale, your information may be transferred to the successor entity, subject to the same privacy protections.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information, including:
- Encryption of sensitive data in transit and at rest
- Access control and authentication procedures
- Regular security audits
Despite these efforts, no system can be 100% secure. You are responsible for maintaining the confidentiality of your account credentials.
Data Retention
We retain your information only as long as necessary for the purposes described in this Policy, including:
- As long as your account is active
- For a period required to fulfill legal obligations, resolve disputes, and enforce agreements
- Vehicle data submitted for reports may be stored for internal compliance, auditing, and dispute resolution purposes
Your Privacy Rights
Depending on your jurisdiction, you may have the right to:
- Access personal data we hold about you
- Request correction or deletion of your personal data
- Object to processing or request restriction
- Withdraw consent for data use (where applicable)
To exercise these rights, contact us at [email protected]. We may verify your identity before fulfilling your request.
Children's Privacy
The Service is not directed to or intended for anyone under the age of 18. We do not knowingly collect personal information from minors. If we learn we’ve collected such data, we will delete it promptly.
External Links
Our Service may contain links to third-party websites. We are not responsible for the content, privacy, or security practices of those sites. Review their privacy policies before submitting information.
Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised version and update the “Effective Date” at the top. Your continued use of the Service constitutes acceptance of the updated terms.
Contact Us
If you have any questions, requests, or concerns about this Privacy Policy, please contact us at:
SnapClaim – Legal Privacy Team
Email: [email protected]
Mailing Address: [Insert Mailing Address]
Last updated: 24 June, 2025
