SnapClaim Money-Back Guarantee
At SnapClaim, we believe in fair outcomes — and that starts with transparent, data-backed vehicle appraisals. Whether you’re filing a
Diminished Value (DV) claim or disputing a Total Loss (Fair Market Value) settlement, our mission is simple:
help you recover what you’re truly owed—without the hassle, inflated fees, or uncertainty.
But we also understand that not every claim leads to a major recovery. That’s why we proudly offer a 100% Money-Back Guarantee if your final recovery is less than $1,000.
✅ How It Works
If you use a SnapClaim-certified report and your additional recovery from the insurer (compared to their initial offer) is less than $1,000, we’ll refund your report fee in full—no red tape.
- Diminished Value (DV) claims — If an initial diminished value offer exists, we use it as the baseline. We compare the insurer’s final payout after your SnapClaim report to the initial offer. If the difference is under $1,000, you qualify for a full refund. If there was no initial diminished value offer, eligibility is based on whether your total diminished value recovery after using our report is under $1,000.
- Total Loss / Fair Market Value (FMV) disputes — We compare the insurer’s initial settlement offer to the final settlement amount after our report. If your additional recovery is under $1,000, you qualify for a full refund.
To request a refund:
- Email [email protected] within 60 days of receiving your report.
- Include documentation showing:
- The insurer’s initial offer (before using our report), and
- The final settlement amount after using the SnapClaim report.
- Our team will review and issue your refund to the original payment method within 5 business days.
No forms. No delays. Just fairness.
💼 Why We Offer This
We know your time and money matter—especially after an accident. Our appraisals are designed to produce results, but if the report doesn’t help you recover meaningful value, we don’t want to keep your money. This policy reflects our core commitment to trust, accuracy, and accountability.
📌 Eligibility Requirements
To qualify for the Money-Back Guarantee:
- The report must be for a Diminished Value or Total Loss (Fair Market Value) claim.
- The vehicle is not leased (leased vehicles are ineligible).
- The vehicle has no prior accident or damage history, whether known or unknown.
- You must provide proof of the insurer’s initial offer (if one exists) before using our report.
- Your additional recovery (final minus initial offer) after submitting our report is under $1,000.
• If no initial offer exists for diminished value, eligibility is based on total diminished value recovery < $1,000. - You acted in good faith and provided all necessary claim documentation.
💳 Refund Terms
- Refunds are issued only to the original payment method.
- Requests must be made within 60 days of report delivery.
- Applies to DV and Total Loss (FMV) appraisals only.
- SnapClaim may verify recovery documentation before processing.
Refunds will not be issued if:
- The customer fails to provide the insurer’s initial offer (when one exists) before ordering the report.
- The recovery process was not pursued in good faith.
- The report was altered, misused, or submitted without required documentation.
🤝 Our Promise
At SnapClaim, we stand behind every report we produce. We’re not just a digital appraisal platform — we’re your advocate for fair recovery. If your claim doesn’t yield real financial results, you shouldn’t have to pay for it. That’s our guarantee — and our promise to you.
Questions?
Reach our support team anytime at [email protected].
Effective Date: October 22, 2025
Frequently Asked Questions (FAQ)
- What does SnapClaim’s Money-Back Guarantee cover?
Our 100% Money-Back Guarantee applies to both Diminished Value (DV) and Total Loss (Fair Market Value) appraisals.
If you use one of our certified reports and your additional recovery from the insurance company is less than $1,000, we’ll refund your report fee in full—no red tape. - How do you calculate “less than $1,000 recovery”?
We look at how much extra compensation your SnapClaim report helped you recover compared to what the insurer originally offered.
For Diminished Value (DV) claims:
• If the insurer provided an initial DV offer, that amount is used as the baseline.
• We compare their final offer or payout after your SnapClaim report to the initial offer.
• If the difference is under $1,000, you qualify for a refund.
For Total Loss (FMV) disputes:
• We compare the insurer’s initial settlement offer (before using our report) to the final settlement amount after our report was submitted.
• If your additional recovery is under $1,000, we refund your report fee.
If there was no initial offer in a DV claim, we assess whether your total recovery was under $1,000. - What documentation do I need to request a refund?
Please email [email protected] with the following:
• A copy of the insurer’s initial offer letter or estimate (if one was made)
• The final settlement offer or written denial after you used the SnapClaim report
• Your SnapClaim report ID or order number
• Proof of payment (last 4 digits of your card if applicable)
Our team will verify your claim and issue a refund within 5 business days. - Do I need to provide the initial offer before ordering the report?
Yes — if you’ve already received an initial offer from the insurance company, please share it with us before your report is generated.
This applies to both DV and Total Loss cases. It allows our appraisers to accurately evaluate your recovery potential and ensures your claim remains eligible for the guarantee. - How long does it take to receive a refund?
Once your documentation is verified, refunds are processed within 5 business days and returned to your original payment method.
You’ll receive a confirmation email once the refund is issued. - Does the guarantee apply to leased vehicles?
No. Leased vehicles are not eligible because the legal owner of the vehicle (the leasing company) typically controls the claim and recovery.
- What if my vehicle has prior damage or accident history?
Vehicles with any prior accident or damage history, whether known or unknown, are ineligible. Pre-existing damage can affect appraisal accuracy and claim outcome.
- Can I get a refund if my claim was denied?
Yes — if your claim was formally denied and you recovered no additional amount after submitting your SnapClaim report, you qualify for a refund, provided all other conditions are met.
- What if I filed a small-claims case and haven’t received a decision yet?
You can request a refund once the case is settled, closed, or ruled upon.
If your total additional recovery remains below $1,000, your claim remains eligible. - How long do I have to request a refund?
Refund requests must be made within 60 days of receiving your report.
Requests after this window are not eligible. - Does the guarantee cover technical or system issues?
Yes. If a technical issue prevents us from successfully generating or delivering your report, we’ll issue a full refund immediately—no additional documentation needed.
- Are partial refunds available?
No. The guarantee is designed to be simple and transparent: if you qualify, you receive a 100% refund; if not, the report stands as valid and final.
- Can I apply for multiple refunds if I ordered multiple reports?
Each report is reviewed individually.
If one report qualifies and another doesn’t, we’ll refund only the eligible report. - How does SnapClaim verify my information?
We securely review your insurer’s correspondence (initial offer, revised offers, denial letters, etc.) to confirm eligibility.
All documents are handled confidentially and deleted once verification is complete. - How do I contact SnapClaim for questions or help?
You can reach our support team anytime at [email protected].
We’ll help you confirm your eligibility or walk you through submitting a refund request.
