SnapClaim Money-Back Guarantee
Transparent, data-backed appraisals for Diminished Value and Total Loss (Fair Market Value) disputes — backed by a simple promise.
100% refund if your additional recovery is under $1,000
If you use a SnapClaim-certified report and the insurer’s final payout increases by less than $1,000 compared to the initial offer, we refund your report fee in full.
How it works
We measure additional recovery as the difference between the insurer’s initial offer and the final settlement amount after you submit our report. If the difference is less than $1,000, you qualify for a full refund.
Use a SnapClaim-certified report
Submit the report as part of your diminished value claim or total loss dispute.
Compare initial vs. final
We compare the insurer’s initial offer to the final payout. If the increase is under $1,000, we refund your report fee in full.
Request your refund within 60 days
Email support with proof of the initial offer and final settlement documentation.
Required claim steps by report type
To remain eligible for the Money-Back Guarantee, the report must be used in good faith and the steps below must be completed.
Diminished Value report — required steps
Share the initial insurance offer when you order the report
If the insurance company has already provided a diminished value offer, you must share it at the time you order your SnapClaim report so we can establish the baseline for calculating additional recovery.
Submit the claim and negotiate for a better settlement
You must submit the claim using the SnapClaim report and follow up in good faith. Simply submitting the claim may not be sufficient—reasonable negotiation and responses to the insurer’s questions or counteroffers are expected.
Total Loss (Fair Market Value) report — required steps
Share the insurance offer for the vehicle value only (excluding taxes and fees)
Provide the insurer’s initial offer for the vehicle’s value alone. Taxes, title fees, registration fees, and other add-ons should be excluded so we can compare offers consistently.
Negotiate for a better payout using the report
Submit the report and actively pursue a higher settlement through reasonable negotiation and follow-up.
Invoke the appraisal clause if the offer is still not satisfactory
If negotiations do not result in a fair settlement, you must invoke the appraisal clause under the applicable insurance policy, when available, to demonstrate a good-faith effort to resolve the valuation dispute.
Share the final settlement after you sign the property damage release
Provide documentation showing the final settlement amount once the claim is finalized and the property damage release is signed. This is required to confirm the final recovery and evaluate refund eligibility.
How to request a refund
- Email support@snapclaim.com within 60 days of receiving your report.
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Include documentation showing:
- The insurer’s initial offer (before using our report), and
- The final settlement amount after using the SnapClaim report.
- Our team reviews your request and issues the refund to the original payment method within 5 business days.
No forms. No delays. Just clear documentation and a fair outcome.
Eligibility requirements
- The report must be for a Diminished Value or Total Loss (Fair Market Value) claim.
- The vehicle is not leased (leased vehicles are ineligible).
- The vehicle has no prior accident or damage history, whether known or unknown.
- You provide proof of the insurer’s initial offer (if one exists) before using our report.
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Your additional recovery (final minus initial offer) after submitting our report is under $1,000.
If no initial diminished value offer exists, eligibility is based on total diminished value recovery under $1,000. - You acted in good faith and provided the necessary claim documentation.
Refund terms
- Refunds are issued only to the original payment method.
- Requests must be made within 60 days of report delivery.
- Applies to Diminished Value and Total Loss (Fair Market Value) appraisals only.
- SnapClaim may verify recovery documentation before processing.
Refunds will not be issued if:
- The customer fails to provide the insurer’s initial offer (when one exists) before ordering the report.
- The recovery process was not pursued in good faith.
- The report was altered, misused, or submitted without required documentation.
Our promise
At SnapClaim, we stand behind every report we produce. We’re not just an appraisal platform. We’re your advocate for fair and accurate recovery. Every valuation is backed by real market data, expert review, and a commitment to helping you challenge undervalued insurance offers. If your claim doesn’t result in meaningful financial improvement, you shouldn’t have to pay for it.
Questions?
Email us: support@snapclaim.com
Effective Date: October 22, 2025
